Privacy

Hayes Knight knows your privacy is important to you. Respecting that privacy is important to us.

Last update: 1 July 2025

Hayes Knight (NSW) Pty Ltd (Hayes Knight) is bound by and committed to handling personal information in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act).

This Privacy Policy sets out how we collect, use, disclose and otherwise handle personal information.

“We” and “us” refers to Hayes Knight. “You” refers to any person we collect personal information on.

How we collect personal information

Generally, personal information is collected directly from you, from your employer, or an organisation that has registered you for Hayes Knight’s services.

When we are approached or engaged to perform professional services – We collect the personal information required to provide the services we have been engaged to perform and to perform due diligence checks before we agree to provide these services.

This might mean that we have obtained your personal information directly from you or from another source (for example from your employer, a spouse or family member, guardian, etc).

The types of information we might collect include:

  • Contact details
  • Dates of birth
  • Gender
  • Employment records
  • Financial records
  • Complaint details
  • Tax file numbers
  • Health records
  • Criminal convictions

Visiting our website - We collect personal information from you when you submit web forms or interact with our website, for example by subscribing to our blog, engaging with our chatbots, or requesting support. We may ask for your email address, first and last name, job title, and other similar business information.

When you visit our website, engage Hayes Knight to provide services, or request more information about us, we collect information automatically using tracking technologies, like cookies and tracking pixels.

We will only collect personal information from you where it is reasonably necessary for us to provide our services to you or to perform our functions or activities.

How we use personal data

To provide services to you. We use the personal information we collect to provide services to you. We have an agreement with each client that governs the provision of our services and the way in which we use your personal information.

To communicate with you about the product and services. We use the information you provide to us when signing up or registering for our services, to send you emails about billing and other administrative matters.

For marketing and promotion purposes. We use the information you provide to advertise, market, and promote our services and other offerings. For example, we use information like your email to send information or content we think may be of interest to you. We may also send you marketing communications relating to our services.

You may opt out of receiving this promotional content by following the instructions contained in each communication that we send to you. If you unsubscribe from our marketing lists, we will continue to contact you regarding administrative matters, and to respond to your requests.

Monitoring and administration of the website. We may use personal information you supply for internal management purposes.

Disclosure of personal information

We will only disclose personal information:

  • To staff and contractors engaged in the provision of services to you;
  • To comply with legal or regulatory obligations or requests; or
  • In the event of due diligence or an actual or proposed sale of Hayes Knight
  • Where there is a legal or professional right or duty to disclose.

We may share de-identified and aggregated data for data analytics purposes.

How we hold and protect personal information

We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use or disclosure including:

  • Technological security including firewalls, antivirus software, monitoring, etc.
  • Administrate controls to protect information to those who need access to perform the services to you.
  • Staff education and training on privacy obligations and management; and
  • Physical security such as restricted security controlled access.

Data retention and deletion

How long we keep information we collect about you depends on the type of information and how we collect and store it. After a reasonable period of time, we will either delete or anonymise your information or, if this is not possible, then we will securely store your information and isolate it from any further use until deletion is possible.

We retain personal information that you provide to us where we have an ongoing legitimate business need to do so (for example, as needed to comply with our legal obligations).

When we have no ongoing legitimate business need to process your personal information, we securely delete the information or anonymise it or, if this is not possible, securely store your personal information and isolate it from any further processing until deletion is possible. We will delete this information at an earlier date if you request us to do so where we do not have an obligation to retain it.

If you have elected to receive marketing communications from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our content or services, such as when you last opened an email from us or ceased using our services. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.

Seeking or correcting personal information

You are entitled to access the personal information we hold on you.

We try and ensure that personal information is up to date but where there are errors, or inaccuracies, we would be grateful if you could let us know.

If you wish to have your personal information removed from our records, you may request that your personal information be deleted or destroyed.

Please contact us at:
e info@hayesknight.com.au
t 02 9221 6666

Privacy complaints

If you have any questions or concerns about this Privacy Policy or how your personal information has been managed, you may contact us at any time.

Where you have made a complaint and we have not resolved the issue to your satisfaction, or you consider that Hayes Knight may have breached the Australian Privacy Principles or the Privacy Act, you are entitled to make a complaint to the Office of the Australian Information Commissioner on 1300 363 992 (www.oaic.gov.au).