Integrity and quality

While we hope that we consistently deliver high quality services, if you would like to make a compliant, or alert us to a problem, we have a process in place to ensure that your concerns are heard and managed appropriately.

Tax Agent Services

Hayes Knight (NSW) Pty Ltd
Tax Agent registration 73517003

Hayes Knight is a registered tax agent with the Tax Practitioners Board (TPB) and is subject to the Tax Agents Services Act 2009, which includes a Code of Professional Conduct (Code).

The Code requires us to ensure that current and prospective clients are advised that:

The TPB maintains a searchable register of tax agents and BAS agents

The TPB Register contains details of registered tax and BAS agents, as well as certain unregistered entities and individuals. It also includes any breaches of the Code and sanctions imposed that are on the public record. You can search the register here.

How you can make a compliant about a tax agent service we have provided

If you are concerned about a tax agent service that we have provided or would like to make a complaint, please contact the director responsible for your engagement in the first instance. If you remain unhappy or uncomfortable please:

  1. Contact complaints@hayesknight.com.au
  2. If you have been unable to resolve your concerns with us, the TPB provides a compliant process for registered tax agents. Please see the information and process for making a complaint to the TPB here.

The TPB provides a fact sheet on your obligations to the ATO, our tax agent obligations, the TPB and ATO. You can download the fact sheet here.